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Privacy Policy

Last Updated: 31 May 2018

This Privacy Policy governs the manner in which LookBnB collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by LookBnB.

What personal data we collect

We may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site. Users can generally visit our Site without having to submit any personally identifiable information about themselves to us. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

To use certain services and functionality of the Site (such as to post rooms for rent or to make a booking request), Users will be required to register for an account with LookBnB. When a User registers for an account, we will collect the Users name, email address, username and password. We may also collect a telephone and mobile number, and a profile photo. If you are a posting a property for rent or rooms for rent, we will also collect the property name, property address, property website address, property contact number, property description and property photos. This information is displayed on the Site

If you contact us with questions or to request information, we will collect the personally identifiable information that you voluntarily transmit with your communications to us. If you register an account or signup to receive our newsletters, we will collect your email address to send you our newsletters.

How we use data we collect

How we use the information we collect depends in part on which services you use, how you use them, and any preferences you have communicated to us.  Below are the specific purposes for which we use the information we collect about you:

  • Purchase of items via the Site including a subscription package
  • Granting Users access to their User Dashboard
  • Sending out booking requests
  • Sending out of the Site newsletter
  • Answering any questions asked by a User including technical support
  • Improvements to the Site.

We use your contact information to send transactional communications via email and within your account, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, sending you technical notices, security alerts, and administrative messages.

We use your contact information and information about how you use the services to send promotional communications that may be of specific interest to you, by email.  These communications are aimed at driving engagement and maximizing what you get out of your account, including information about new features, newsletters, and events we think may be of interest to you.  We also communicate with you about new product offers and promotions.  You can unsubscribe from these communications at any time by clicking the unsubscribe button.

We use information about you and your account use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of service policies.

If you register to use our Site, you may engage in direct messages with another user through the Site. LookBnB may collect personally identifiable information that you include in such messages and may review such messages from time-to-time for purposes of confirming compliance with LookBnB’s Terms of Use or to detect and/or investigate email scams or similar fraudulent activities.

Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we may use information about you in connection with legal claims, compliance, regulatory, and audit functions.

Legal basis for processing for EEA Users:

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal basis for doing so under applicable EU laws.  The legal basis depend on the services you use and how you use them. This means we collect and use your information only where:

  • We need it to provide you the services, including to operate the services, provide customer support and personalised features and to protect the safety and security of the services;
  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the services and to protect our legal rights and interests;
  • You give us consent to do so for a specific purpose; or
  • We need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.  Where we are using your information because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the services.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


We use Google Analytics, a web analytics service provided by Google LLC (“Google”), as part of our online offering. Google uses cookies. The information generated by the cookie about the use of the online offering by the users is usually transmitted to a Google server in the USA and stored there.

Google will use the information we collect on our behalf to evaluate the use of our online offering, to compile reports on the activities within this online offering and to provide us with other services related to the use of the online offering and internet usage. Pseudonymous user profiles can be created from the processed data.

Users can prevent the storage of cookies by setting their browser software accordingly. Users may also prevent the collection by Google of the data generated by the cookie related to their use of the online offering and the processing of such data by Google by downloading and installing the browser plug-in available avaialable here: Google is certified under the Privacy Shield Agreement and therefore guarantees compliance with European data protection law

For more information about data usage by Google, settings and contradictory options, please visit the websites of Google: “Google Uses Your Data When You Use Our Partners Sites or Apps”“Advertising”“Managing information that Google uses to show you advertising”.


If you upload images to this Site, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website could download and extract any location data from images on the website.

Google maps

Parts of the Site use Google Maps services, including the Google Maps API(s). Use of Google Maps is subject to Google Maps Terms of Use and the Google Privacy Policy.

Third party social plugins

The Site may use social plugins provided and operated by third parties, such as Facebook’s Like Button. As a result of this, you may send to the third party the information that you are viewing on a certain part of the Site. If you are not logged into your account with the third party, then the third party may not know your identity. If you are logged in to your account with the third party, then the third party may be able to link information or actions about your interactions with the Site to your account with them. Please refer to the third party’s privacy policies to learn more about its data practices.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

The data submitted by you is divulged to third parties only if required for fulfilment of the contract and delivery of the services or products ordered by you. This means that your details are passed on to the relevant Property to which you have submitted a booking request.

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Links to other websites

Our Site may contain links to other websites of interest. It may also contain links to online booking engines which are accessed by clicking on the “book direct” button on the property pages. Once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changing or deleting your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

For Users that register on our Site, we also store the personal information Users provide in their user profile. All Users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information. To permanently delete your information, login into the User dashboard, go to My Profile  and click the ‘Delete My Account’ link at the bottom of the page. All your data will then be erased. Please note: If you are a subscriber with a live advert and have time left on your subscription, and you click on the ‘Delete My Account’ link, your advert will be deleted together with your records and no refunds will be due in accordance with our Terms and Conditions

Our policy towards children

This Site is not directed to individuals under 18. We do not knowingly collect personally identifiable information from children under 16. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us. If we become aware that a child under 16 has provided us with Personal Information, we will delete such information from our files.

Changes to this privacy policy

LookBnB has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

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